Photo Verification using video selfie

Video selfie takes Photo Verification to the next level. Previously, members would take still photos while holding a series of static poses, and these photos were compared against others on the member’s profile. Now, to get Photo Verified, members need to complete a series of video prompts. While no photo verification process is perfect, this helps keep those verified accounts more real. Built by Tinder, this tech has been implemented across the Match Group portfolio.

Safety Center

The Safety Center is an interactive part of our apps that includes local resources, articles, tips, quizzes and information about safety and privacy features. It’s available at any time – from settings and from the safety shield that appears when members are chatting. The Safety Center was developed in collaboration with the Match Group Advisory Council and additional NGO partners to not only help protect, but also to educate members so they can make more informed choices on our apps.

Are You Sure?

Are You Sure? serves as a real-time warning to users to think twice about their opening line. It uses automated tools to detect harmful language and proactively intervenes to warn the sender their message may be offensive, asking them to pause before hitting send. The feature was first launched on Tinder in 2021 and has since expanded to Hinge, Plenty of Fish and Meetic.

Nearly 100 times per minute we prompted users on Tinder to reconsider sending a message that our systems detected as potentially abusive or harmful. Users who received an Are You Sure prompt changed their behavior 17% of the time and edited or deleted a potentially abuse or harmful message.

Photo and ID Verification

Video selfie takes Photo Verification to the next level. Previously, members would take still photos while holding a series of static poses, and these photos were compared against others on the member’s profile. Now, to get Photo Verified, members need to complete a series of video prompts. While no photo verification process is perfect, this helps keep those verified accounts more real.

Built by Tinder, this tech has been implemented across the Match Group portfolio. Additionally, Tinder is rolling out ID Verification. Users on Tinder in the US, UK, Brazil, Australia and New Zealand have the option to complete both Photo Verification and ID Verification, checking both their date of birth and their ID photo likeness on their Profile page.

Screenings with BrightCheck

Through BrightCheck, users on Tinder in the US can access information about their matches (up to two for free), providing added confidence when moving conversations from online to in-person. This information helps give people more control and allows them to make decisions about who they want to connect with. With the assistance of technology, we can help people have more information that can give them peace of mind when making the decision to meet someone. To learn more, click HERE.

Safety Resources

All Match Group brands have in-app safety resources that equip daters with a comprehensive suite of information to keep members informed about the latest safety features while providing the most up-to-date information and tools in the online safety space. These resources are continually being updated and evolved in collaboration with the safety experts on our Match Group Advisory Council.

Customer Care Teams

Each of our brands has their own robust customer care team dedicated to supporting our users and addressing any complaints or reports of bad behavior. Serious violations of our Terms & Conditions are reported to Match Group’s centralized safety repository and cross-referenced across our various brands to see if the user has other accounts on other platforms. If any are found, they are blocked as well.

We identify, detect, and take appropriate actions to remove bad actors

At Match Group, we prohibit the following groups of people from using our products:

• Anyone younger than 18 years of age;
• Anyone who has been convicted of or pleaded no contest to a felony, violent or sexual crime;
• Registered sex offenders;
• Anyone suspected of sex trafficking.

Match Group’s Terms & Conditions authorize us to remove users who fall into any of the categories above, as well as to conduct searches of sex offender registries and other publicly available records. If a user has been reported for domestic abuse, assault, or criminal activity (past or present) while they are active on our platforms, all accounts found that are associated with that user will be banned from our platforms.

We have a zero-tolerance policy for hate speech

We have a zero-tolerance policy for hate speech on our platforms. In addition to our human moderators and investment in technology to detect banned language, we encourage and rely on our network of users to report any inappropriate language so that our Customer Care teams can investigate and take appropriate action.

We ban and block underage users

With the combination of technology and human resources, Match Group works diligently to keep underage users off of our platforms. In addition to using sophisticated automated tools, our brands collect birthdates, phone numbers, pictures, bios and other inputs used for age verification, as well as check profiles for red flags to keep underage users off our platforms. Human moderators also review accounts that have been flagged either by automated systems or by user reports, and act on those reports accordingly.

We do not allow prostitution, sex trafficking, or solicitation

Promoting or advocating for commercial sexual services, human trafficking, or other non-consensual sexual acts is strictly prohibited and will result in your account being banned from all Match Group platforms. Solicitation of any kind is also prohibited. If the purpose of your profile is to advertise an event, business, non-profit, political campaign, or contest, or to conduct research, we may delete and ban that account.

We ban and block fraudulent behavior and scams

Match Group has a dedicated team and sophisticated technology that detects and removes spam and fraud using a variety of tools including conducting automated and/or manual reviews of each member profile to block IP addresses from high-alert countries, identifying stolen credit card numbers, and detecting suspicious language in profiles. The Match Group brands instruct users to never send money to someone they met on our platforms, and to report any individual who asks that they do. These steps are designed to stop scams in their tracks and help protect the next potential victim.

For more information on romance scams and how to protect yourself, learn more from the Federal Trade Commission’s Consumer Advice website.

If you believe you were a victim of fraud you should report the scam on our platforms and contact local law enforcement.