Background Checks

Match Group has partnered with Garbo – a female-founded, non-profit background check platform – to make its technology available to Match Group users in the U.S. Garbo provides historical information about violence and abuse to empower people to make more informed decisions and choices about their safety. Match Group is currently working on building out capabilities for Garboon Tinder. Once Garbo is adopted on Tinder in late 2021, other Match Group U.S. brands will follow.

• Garbo provides low-cost background checks by collecting public records and reports of violence or abuse, including arrests, convictions, restraining orders, harassment, and other violent crimes. This valuable information, which is typically offered by for-profit companies, has historically been difficult to access and cost prohibitive.
• Garbo works closely with racial equity and gender justice groups, knowing that there is inequity in the experiences of people of color in the criminal legal system and across society. As part of its active stance toward equity, Garbo excludes arrests related to drug possession and traffic violations, which have a disproportionate impact on marginalized groups.

Find out more about the partnership here.

Noonlight

Match Group has partnered with Noonlight – a first-of-its-kind safety company that provides emergency response services and personal safety products. Noonlight’s advanced technology is already available on Tinder, and we plan to roll it out further to U.S. users across our various brands. 

• Noonlight’s proprietary technology and APIs enable users to access emergency services and transmit highly-accurate location data within the Noonlight app, without requiring a 911 phone call or the ability to talk or text.
• The Noonlight integration on Match Group platforms will allow users to input details of upcoming dates, including who they are meeting, where they are going and when they will meet. Users will then have the ability to trigger a response within Noonlight’s app to discreetly alert emergency services if they feel their safety may be at risk or are in need of assistance.
• If an alarm is triggered, Noonlight’s certified dispatchers will reach out to check on the user and alert emergency responders if needed, providing them with critical, contextual information that the user provided.

Find out more about how Noonlight works.

This partnership is part of Match Group’s ongoing commitment to invest in the latest technology to empower users to keep themselves safe both online and offline. 

Video & AI Technology

Match Group brands are integrating varying features such as video chat, automated photo review & photo verification, all of which aid our efforts to help our users ensure that every match is who they say they are. We are also incorporating anti-harassment prompts on our platforms, which uses machine learning to automatically screen for potentially offensive messages and prompt their recipient to report the behavior. 

Safety Resources

All Match Group brands have in-app safety resources that equip daters with a comprehensive set of information to keep members informed about the latest safety features while providing the most up-to-date information and tools in the online safety space. These resources are continually being updated and evolved in collaboration with the safety experts on our Match Group Advisory Council. 

Customer Care Teams

Each of our brands has its own robust customer care team dedicated to supporting our users and addressing any complaints or reports of bad behavior. Serious violations of our Terms & Conditions are reported to Match Group’s centralized safety repository and cross-referenced across our various brands to see if the user has other accounts on other platforms. If any are found, they are blocked as well. 

We identify, detect and take appropriate actions to remove bad actors

At Match Group, we prohibit the following groups of people from using our product:

• Anyone younger than 18 years of age.
• Anyone who has been convicted or pleaded no contest to a felony, violent or sexual crime.
• Registered sex offenders.
• Anyone suspected of sex trafficking.

Match Group’s Terms & Conditions authorize us to remove users who fall into any of the categories above, as well as to conduct sex offender register and other searches of publicly available records. If a user has been reported for domestic abuse, assault or criminal activity (past or present) while they are active on our platforms, all accounts found that are associated with that user will be banned from our platforms. 

We have a zero-tolerance policy for hate speech

We have a zero-tolerance policy for hate speech on our platforms. In addition to our human moderators and investment in technology to detect banned language, we encourage and rely on our network of users to report any inappropriate language so that our Customer Care teams can investigate and take appropriate action.

We ban and block underage users

With the combination of technology and human resources, Match Group works diligently to keep underage users off of our platforms. In addition to using sophisticated artificial intelligence, our brands collect birthdates, phone numbers, pictures, bios and other inputs used for age verification, as well as check profiles for red flags to keep underage users off our platforms. Human moderators also review accounts that have been flagged either by automated systems or by user reports, and act on those reports accordingly.  

We do not allow prostitution, sex trafficking or solicitation

Promoting or advocating for commercial sexual services, human trafficking or other non-consensual sexual acts is strictly prohibited and will result in your account being banned from any Match Group platforms. Solicitation of any kind is also prohibited. If the purpose of your profile is to advertise your event or business, non-profit, political campaign, contest, or to conduct research, we may delete and ban your account. 

We ban and block fraudulent behavior and scams

Match Group has a dedicated team and sophisticated technology that patrols for spam and fraud including automated and/or manual reviews of each member profile to block IP addresses from high-alert countries, identify stolen credit card numbers and detect suspicious language in profiles. The Match Group brands instruct users to never send money to someone they met on our platforms, and to report any individual who asks that they do. These steps are designed to stop scams in their tracks and help protect the next potential victim.

For more information on romance scams and how to protect yourself, learn more from Federal Trade Commission’s Consumer Information’s website.

If you believe you were a victim of fraud you should report the scam on our platforms and contact local law enforcement.