Match Group is proud to announce today ongoing improvements and investments resulting from this year’s comprehensive review of sexual misconduct reporting, moderation, and response across Match Group's dating platforms conducted by RAINN, the nation’s largest anti-sexual violence organization.
Over the past several months, RAINN has worked with employees across product, customer care, and safety teams at our brands to review and advise on policies and procedures. This includes providing product recommendations to improve existing and future reporting, messaging, and other safety features.
Based on RAINN’s recommendations, Match Group has identified four initial areas of investment and implementation:
Expert-Created Training: Match Group and its brands will work with area experts, including RAINN, to further develop and train highly-specialized Match Group safety teams to handle the most serious violations of our policies. These teams will work with RAINN on sexual misconduct issues, as well as with experts across other focus areas to better understand the issues and create more empathetic responses to instances of harassment, violence, and abuse, both on and off our platforms.
Better Responses & Increased Communication Around Actions: Our brands have started to implement more substantive exchanges on reports of serious incidents. Users will receive improved follow-up messages, including actions that have been taken to remove users as a result of their reports of serious offline behaviors.
Improved User Reporting: When complete, user reporting flows for offline behavior will more clearly outline for users what information is needed, what will be done with that information, and how we intend to respond.
Survivor Support Resources: Our brands will make existing survivor support resources more easily accessible through their Safety Centers and highlighted in their reporting flows and other relevant areas of the app. These support resources will not be conditional on reporting.
These updates and best practices are already beginning to roll out across Match Group's brands, starting with Tinder, Hinge, and Plenty of Fish.
Match Group continuously searches for ways to improve in the safety space. We look forward to working further with RAINN and our other safety partners to continue this critical work of making our platforms safer and more responsive to users’ needs.